Service Level Agreement

Reliability you can plan around. The service levels that apply to your Posturian subscription are set out in your customer agreement, so they match how your team uses the platform.

What your agreement defines

• Service availability and how it is measured.
• Support hours, channels, and response targets by severity.
• Planned and emergency maintenance, and how you are notified.
• Circumstances excluded from service level calculations.
• Remedies, if any, and how to claim them.

Questions

To discuss service levels for your organization, contact contact@posturian.ai.